+1 647-288-9550 — Support (Mon. – Fr. 9 a.m - 5 p.m)
Refund and Returns Policy
“Effective Date:” 01/09/2024
At “www.multicooker.ca”, we want to ensure that our customers are completely satisfied with their purchases. This Refund and Returns Policy outlines the terms and conditions under which products purchased from our website may be returned or refunded.
By making a purchase from our website, you agree to the terms of this policy.
To be eligible for a return, the following conditions must be met:
– The item must be unused, in the original packaging, and in the same condition that you received it.
– The return must be initiated within “14 days” of the delivery date.
– Proof of purchase, such as a receipt or order confirmation, is required for all returns.
Certain items are not eligible for return or refund, including:
– Gift cards.
– Custom or personalized items, unless they arrive damaged or defective.
To initiate a return, please follow these steps:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 14-days of receiving the returned item. The refund will be applied to your original method of payment.
Please note:
– Shipping costs are non-refundable.
– If you received free shipping on your order, the cost of return shipping 30$ will be deducted from your refund.
– For partial refunds (e.g., on sale items or partially damaged products), please contact our customer service team for specific handling.
If you haven’t received your refund yet, please:
– Check your bank account or credit card statement.
– Contact your credit card company or bank, as it may take some time for the refund to officially post.
– If you’ve done all of this and still have not received your refund, please contact us at email support@multicooker.ca / or via WhatsApp https://wa.me/16472889550
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at support@multicooker.ca and we will provide instructions for returning the damaged item and receiving a replacement.
Only regular-priced items may be refunded. Sale or clearance items are “final sale” and cannot be refunded or returned unless they arrive damaged or defective.
If you receive a damaged or defective item, please contact us within 14-days of delivery. We will arrange for a replacement or refund, including return shipping costs for the defective product.
If you are shipping an item from outside of Canada, please note that return shipping costs and any associated duties or taxes are the responsibility of the customer, unless the item was damaged or defective upon arrival.
If you have any questions about our Refund and Returns Policy, please contact us at:
WWW.MULTICOOKER.CA
Customer Support Email: support@multicooker.ca
Phone: +1 (647) 288-9550
Address: MultiCooker CA
8461 Keele St, U29,
Concord, Ontario, L4K1Z6,
Canada
www.multicooker.ca
