Product Warranty

Product Warranty for Electrical Goods

Effective Date: 01/09/2024

Thank you for purchasing an electrical product from Multicooker CA. We are committed to providing high-quality products and stand behind the durability and functionality of our goods. This warranty outlines the terms under which we will provide support for products purchased from our online store.

Warranty Period

Multicooker CA provides a “24-month in-home warranty” on all electrical products, effective from the date of purchase. This warranty covers defects in materials and workmanship under normal use during the warranty period.

Warranty Coverage

During the 24-month warranty period, we will repair or replace, at no additional charge, products or parts of a product that proves defective due to improper material or workmanship under normal use and maintenance. This warranty applies to the following:

– “Mechanical and electrical components” that fail under normal, proper use.

– “In-home service”: For repairs or replacements, a technician will be sent to your home to assess and resolve the issue, without requiring you to send the product to us.

Warranty Exclusions

This warranty does not cover:

– Damage caused by improper use, accident, or negligence.

– Wear and tear from normal usage.

– Damage resulting from unauthorized repairs, modifications, or disassembly.

– Cosmetic damage, including scratches, dents, or other minor issues that do not affect product functionality.

– Products used for commercial purposes, unless specified at the time of purchase.

– Damages due to natural disasters (e.g., floods, fires, earthquakes).

How to Request Warranty Service

To obtain warranty service, please follow these steps:

“Contact Customer Service”: Email us at [Insert Contact Email] or call [Insert Contact Phone Number] to report the issue. Please provide your order number, product details, and a description of the problem.

“In-Home Service Appointment”: Once we verify that the issue falls under the warranty terms, we will arrange for a technician to visit your home at a mutually convenient time to inspect and repair or replace the product.

“Proof of Purchase”: Be prepared to provide proof of purchase (such as a receipt or order confirmation) when requesting service.

Repair and Replacement Terms

– “Repairs”: If the defect can be repaired, we will provide the necessary service free of charge.

– “Replacements”: If a repair is not possible, we will replace the product with a new or refurbished item of the same model or a comparable model at no extra cost.

– “No Additional Charges”: All parts and labor required for warranty service are covered at no additional cost to you.

Limitation of Liability

This warranty is limited to the repair or replacement of the product as outlined above. Multicooker CA shall not be responsible for any incidental or consequential damages, including but not limited to loss of use, inconvenience, or any other indirect costs, arising from the use of or inability to use the product.